If the Regulations apply, you may return a purchase any time within the 7 working days ‘cooling off period’, beginning on the day after you receive the Products. The cooling off period allows consumers to change their mind after they have received and seen the goods. Please note, the cooling off period will not apply in cases where the goods have been used or are not in as new condition (i.e., are not in exactly the same condition as they were when received).
If you change your mind about a purchase you have made within the cooling off period, you are entitled to return any unused goods to us for a refund in accordance with the refunds policy (as set out below).
You must also return the Product(s) immediately, in the same condition in which you received them. You are responsible for the cost of returning the goods, and for the safe keeping of the goods during transportation. For this reason, when returning goods you are strongly advised to use an insured courier service that requires signature upon delivery. No responsibility will be taken by us for damage to goods in transit, or for packages that are lost in transit. When you are returning goods, make sure they are packaged well, and are in the condition they were in when you received them. You have a legal obligation to take reasonable care of the Products while they are in your possession and if you fail to comply with this obligation, there is a right of action against you for compensation.
If you wish to return Product, please send an email to firstname.lastname@example.org stating the Product(s) you wish to return, the date of purchase and, if you would like to exchange, your preferred replacement Product(s). You can be advised on a suitable replacement if you wish.
Please note that refunds do not include postage.